Why USaidIt2?
In a sense, USaidIt2 was born out of frustration – yes, frustration. How often have you called a company only to be answered by someone who is rude or distracted? Perhaps they weren’t equipped to understand or solve your problem.
“OH NO, DID THEY REALLY SAY THAT?” or “Why didn’t they ask for the sale/appointment, etc.”
Usaidit2 is now here to help!
We’ve designed a cost-effective way to not only streamline company training but enhance it! Our Phone Skills Coaching program. Simply put, we designate an experienced sales coach to monitor your representatives’ calls and provide LIVE feedback with one-on-one training.
Real-life Scenarios
Our many years of sales experience have revealed that REAL-LIFE situations provide the best opportunities to train. This is the philosophy of our Phone Skills Coaching. Training and coaching through their recorded conversations allow the opportunity to identify areas for improvement and adapt new techniques from a seasoned sales coach. Through consistency, agents build knowledge, skills, and the confidence needed to successfully handle each call they take.
For us, training is the bedrock of a successful career. Proper training, when combined with consistent coaching can truly catapult your representatives through personal and professional growth.
So, who is answering your phones?
1. Are they upbeat and positive?
2. Clearly saying your answer phrase?
3. Able to manage the call efficiently?
4. Do they blind transfer? This is not acceptable.
5. Are they thanking your customers for contacting them?
6. Do they confirm the next steps if necessary?
These are basic customer needs when calling a business. Answering a phone incorrectly is often worse than not answering.
It is imperative that the first line of contact is the BEST and MOST CAPABLE person. Phone calls cost money – let’s handle them correctly!
Find the problem. Solve the problem.
“Sell products and you might get a sale. Solve problems and you’ll get long-term, repeat buying and referral-giving relationships.”
Our Mystery Shops are designed to grade your frontline customer service. Through a non-biased approach, we will quantitatively deliver any gaps in your company’s approach to calls. Knowing the problem is the first step to solving it.
Contact USaidIt2 for a FREE Mystery Shop – Let’s hear what they are saying!