

OUR PROCESS
Our free mystery shop call and web form testing will help you document how your team is doing on random leads and opportunities. Making sure your sales agents are handling the company’s opportunities in the best way possible is part of the foundation of a successful business.
We will place a random phone call as well as submit a separate web form, and from this, we’ll monitor your team’s response times, grade on those times, as well as the quality of the conversation on the phone and via email.
Phone Call Test
Phone Lead
Consists of calling your business, pretending to be a customer.
- We’ll record the call and use our scoring method to determine the success of the call, and areas of improvement.
- We’ll make recommendations on training that we believe will lead to more closed deals.
- Provide coaching comments that will help the sales agent to improve their performance over the phone.
Web Form Test
Web Form Lead
Consists of filling in a web form on your website, pretending to be a customer.
- We will check if you have any auto-responders set up – via SMS or email.
- We’ll check for response time of your agents, as well as their tone/qualifying questions, and follow-up sequence.
- We will record the submission data, emails, and conversations with the sales agents.
- We’ll provide detailed strategies on how to improve the email, SMS, and phone conversations of the agents.
Meet Our Experts

Glenn Merritt
Managing Partner
Thanks to the help from some truly great people, I have over 45 years of success in business, including 25 years with our flagship entity First Alliance Logistics Management, a national pallet management company and its two safety compliance subsidiaries.
I would describe myself as one of those who thinks out of the box to generate solutions.
Helping salespeople improve is what inspired me to create USaidIt2
STEALTH TEST
Free Mystery Shop
TEST YOUR SALES AGENTS
Knowing the truth will help you know where you stand.
This will document how your sales agents are managing and handling the leads and opportunities your business is generating.