Let’s face it, if you don’t answer the phone properly, then the conversation and odds of a conversion can diminish.
Sometimes, we just need to give our employees proper phone etiquette training in order to ensure we’re putting the best foot forward and representing your business the best way possible.
At USaidIt2 we specialize in affordable & thorough Phone Etiquette Training and can help bring your team up to the standards you expect for every call.
Our Phone Etiquette Training Program consists of the following:
- Building out key questions and comments you want your staff to deliver and get answers to.
- Measure the performance of your phone reps according to the key topics you want them to cover on every call.
- Help your team with one-on-one training sessions to go over what areas they can improve on.
What you can expect from USaidIt2’s training program:
- A well-researched script based on your customer’s needs and challenges in the sales process.
- Weekly performance reports on your agent’s areas of further improvement, as well as where they are excelling.
- A baseline of how all your agents on the phone should perform, for any future new employee to be trained on.
Meet Our Experts
Glenn Merritt
Managing Partner
Thanks to the help from some truly great people, I have over 45 years of success in business, including 25 years with our flagship entity First Alliance Logistics Management, a national pallet management company and its two safety compliance subsidiaries.
I would describe myself as one of those who thinks out of the box to generate solutions.
Helping salespeople improve is what inspired me to create USaidIt2